Active listening is key: focus on the speaker, ask for clarification, prioritize one conversation at a time for undivided attention
Use appropriate language for the context. Avoid acronyms and informal language in professional communication to prevent misunderstandings and consider the recipient's perspective
Appear accessible: open body language, avoid crossing arms, maintain eye contact to show active engagement in face-to-face meetings and video conferencing
Spell and grammar checkers are lifesavers, but they are not foolproof. Double-check what you have written, to make sure that your words are communicating the intended message
Be concise yet specific in written and verbal communication. Read entire emails before responding. Avoid rambling and excessive information
Take notes during conversations/meetings, don't rely on memory. Send follow-up email for clarity and understanding
For complex or lengthy messages, consider calling instead of emailing. Verbal communication can be more effective in conveying your thoughts
Pause and choose words carefully. Avoid hasty responses to prevent embarrassment and ensure effective communication
Practice respect, treat all as equals, and avoid condescension in communication
Smile during phone calls for a positive impact. Effective communication is a teachable skill. Hone your skills with these tips