10 Ways to Improve Your Communication Skills


Listen, listen, and listen.

Active listening is key: focus on the speaker, ask for clarification, prioritize one conversation at a time for undivided attention

Who you are talking to matters

Use appropriate language for the context. Avoid acronyms and informal language in professional communication to prevent misunderstandings and consider the recipient's perspective

Body language matters

Appear accessible: open body language, avoid crossing arms, maintain eye contact to show active engagement in face-to-face meetings and video conferencing

Check your message before you hit send

Spell and grammar checkers are lifesavers, but they are not foolproof. Double-check what you have written, to make sure that your words are communicating the intended message

Be brief, yet specific

Be concise yet specific in written and verbal communication. Read entire emails before responding. Avoid rambling and excessive information

Write things down

Take notes during conversations/meetings, don't rely on memory. Send follow-up email for clarity and understanding

Sometimes it’s better to pick up the phone

For complex or lengthy messages, consider calling instead of emailing. Verbal communication can be more effective in conveying your thoughts

Think before you speak

Pause and choose words carefully. Avoid hasty responses to prevent embarrassment and ensure effective communication

Treat everyone equally

Practice respect, treat all as equals, and avoid condescension in communication

Maintain a positive attitude and smile

Smile during phone calls for a positive impact. Effective communication is a teachable skill. Hone your skills with these tips